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    • Compass Relocation

    8.7
    based on 137
    Sirelo and Google reviews
    i
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    What customers are saying
    pro
    Professional (3)
    pro
    Price (2)
    pro
    Fast move (1)
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    Overview Reviews Sources
    Services
    International removals
    National moving
    Car & Vehicle transport
    Piano transport
    Pet transport
    Art transport
    Associations
    IAM
    IMA

    About

    Compass Relocation specializes in residential moving, international moving, long-distance moving, Auto transport, Pet travel, Piano moving, custom crating, packaging and unpacking, household goods wrapping and furniture assembling services.

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    Sirelo asks...

    What makes your company stand out?

    As an agent for United Van Lines, we offer a truly complete moving experience. We handle the complex logistics that other companies often avoid, like pet travel, vehicle transport, custom crating, and international shipping. Every customer gets a dedicated coordinator to ensure a smooth, stress-free move from start to finish.

    What is your insurance policy? How do you deal with damaged items?

    We offer comprehensive transit insurance options to protect your belongings whether they are traveling by land, air, or sea. In the rare event that an item is damaged, our in-house claims team works directly with you to process the claim quickly and fairly based on your selected valuation coverage.

    What is the best advice you would give to customers?

    Start planning and decluttering as early as possible, the less you move, the more you save. If you are moving internationally, research your destination's customs regulations well in advance so you aren't caught off guard by unexpected delays or import fees.
    Have you moved with this company?
    We'd love to hear about your experience.
    Leave a review

    Reviews

    137
    8.7
    based on 137
    Sirelo and Google reviews
    How is the review score calculated?
    67% of the users recommend this moving company
    Report review
     on Sirelo
    We want to thank you and your team at Compass Relocation for getting our international shipment across the line on time, and we really appreciate the extra effort it took. Moving overseas at our stage in life is quite a project, but your door-to-door service gave us wonderful peace of mind. We want you to know that every member of the team that we have come in contact with and dealt with has been very helpful, personable, and pleasant to work with.
    pro
    Fast move
    Moved from Vancouver (Canada) to Taipei (Taiwan)
    Report review
     on Sirelo
    I had a great experience with this moving company. They helped me move from Vancouver to Toronto, and the entire process was smooth and stress-free. The team was professional, punctual, and handled all of my belongings with great care. Communication was clear throughout the move, and everything arrived safely and on time. I really appreciate their hard work and excellent service. I would definitely recommend them to anyone looking for a reliable long-distance moving company.
    pro
    Professional
    Moved from Vancouver (Canada) to Toronto (Canada)
    Report review
     on Sirelo
    I’m not usually one to spend time writing online reviews, but the team at Compass Relocation earned it. I recently handled a move from Calgary to Hong Kong, and I was expecting the usual stress, but they actually kept things organized.

    They moved a 3-bedroom townhouse for me using a 40-foot container, and the whole process was smooth. What stood out to me was their professionalism—they genuinely know what they’re doing. There were no surprises or hidden fees, and they were straightforward and transparent about everything, including the insurance policy.

    If you’re in the middle of a big move and just want the job done properly without the drama, save yourself the trouble and give them a call. They run a tight ship.
    pro
    Professional
    Moved from Calgary (Canada) to Hong Kong (Hongkong)
    Report review
     on Sirelo
    AVOID THIS COMPANY AT ALL COSTS – DO NOT TRUST COMPASS RELOCATION OR [Name removed by Sirelo].
    At first, Compass Relocation in Vancouver looked very professional. The owner, [Name removed by Sirelo] personally answered calls, warmly invited us to their office, showed us the warehouse, and gave us full confidence to hire them. Their customer service before payment was excellent, and even their reviews looked very high – which now makes me seriously question how many of those are genuine experiences.
    [Name removed by Sirelo] promised shipping would take 8–12 weeks from collection, with frequent sailings. But once they had our money, everything changed. Updates stopped. The promised tracking never came. Calls and emails went unanswered. We were left anxious, worried, and completely in the dark. The shipment only arrived 4 months later, far beyond the timeline, with none of his commitments kept.
    This company’s business practice is misleading, dishonest, and unprofessional. They lure you in with charm and promises, but once you pay, they disappear. Do not use Compass Relocation and do not trust [Name removed by Sirelo] – their business is a trap.Read more
    con
    Poor business practice
    Moved from Richmond (Canada) to London (Verenigd Koninkrijk)
    Report review
     on Sirelo
    Compass Relocation

    Review for Compass Relocation

    Avoid at All Costs!

    We hired Compass Relocation to ship our items from Vancouver to Portugal, and it was a complete nightmare from start to finish. Initially, we were promised an estimated shipping time of 10-12 weeks, but it ended up taking a staggering 26 weeks! To make matters worse, we were hit with additional fees (not customs, duty, or taxes) just to get our items shipped.

    The communication was abysmal throughout the entire process. We were constantly misled, given false information, and outright lied to. It was nearly impossible to get any straight answers or updates on our shipment status.

    This company is completely unreliable and unprofessional. Our experience with Compass Relocation has been nothing short of a disaster. We would NEVER use their services again and strongly urge others to avoid them at all costs.

    STAY AWAY from Compass Relocation!
    Moved from Vancouver (Canada) to Foz Do Arelho (Portugal)
    Response of
    Dear Sir,

    Would you please send us the details to [email protected] to share the details of the information.
    Thank you and looking forward to hearing from you.
    Report review
     on Sirelo
    Very good company, good polite staff, and prompt reply to my request .
    Because when I was still in Hong Kong, and my shipment was expected to arrive,
    they sent me email to notify me first, so that I could quickly go back to Vancouver before the shipment EDA . [Name removed by Sirelo] always gave me a surprise prompt reply by phone but not by email, good !
    Moved from Hong Kong (Hongkong) to Vancouver (Canada)

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    Jacombs Road 3870
    V6V 1Y6 Richmond
    (604) 369-9888
    [email protected]
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