IntraGlobe International Movers

8.1
based on 57
Sirelo and Google reviews
i
What customers are saying
pro
Professional (6)
pro
Price (6)
pro
Communication (5)
con
Planning (5)
Services
International removals

About

Intraglobe offre des services de déménagement international à une clientèle résidentielle et d'affaires. Les services de déménagement international d'Intraglobe sont assurés par voie terrestre, maritime ou aérienne, et ce, par conteneur exclusif ou en regroupement. L'entreprise offre également des services d'emballage et d'entreposage des biens.

Intraglobe offers international moving services to residential and business customers. Intraglobe's international moving services are ensured by land, sea, or air, in either exclusive or group container shipment. The company also provides packaging and storage of belongings.Read more

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Reviews

57
8.1
based on 57
Sirelo and Google reviews
How is the review score calculated?
70% of the users recommend this moving company
Report review
 on Sirelo
I rarely leave negative reviews, but after completing seven international relocations throughout my career, this has been by far the most disappointing experience I have encountered.

Because I have relocated internationally multiple times, I understand that unexpected issues can happen. My disappointment is not that problems occurred—it is how they were handled.

Throughout the claims process, I repeatedly requested documents relating to my own shipment, including inventories, handling records, and supporting documentation. Despite numerous follow-ups and escalations to senior management, these requests were consistently ignored or left unanswered.

What I found most frustrating was not receiving a decision I disagreed with—it was the complete lack of transparency. When a customer asks to review the documentation concerning their own belongings, the expectation is a professional, accountable, and transparent response. Instead, I was met with template replies, prolonged silence, and no meaningful engagement.

For a company entrusted with moving people's homes and personal belongings across continents, transparency and customer service should not end once a claim is opened.

Based on my experience, I cannot recommend this company. If you choose to use their services, make sure you keep copies of every inventory, every document, every email, and every photograph from the very beginning, because obtaining information afterwards may prove far more difficult than it should be.
Read more
con
Packing of furniture
Moved from Vancouver (Canada) to Rome (Italië)
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 on Sirelo
Tout c'est déroulé comme prévu sans problèmes. Service rapide et très professionnel mais le prix est assez élevé. Merci.
Moved from Montréal (Canada) to Naples (Italië)
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 on Sirelo
Conforme à ce qui était attendu, tout s’est parfaitement déroulé de la prise en charge à la livraison.
pro
Communication
Moved from Chaumont En Vexin (Frankrijk) to Montreal (Canada)
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 on Sirelo
Nous avons utilisé IntraGlobe pour notre déménagement Montréal (QC Canada) vers Hambourg (Allemagne). Nous avions fait faire plusieurs soumissions et nous avions essayé de trouver la meilleure compagnie, mais ce fut difficile de faire un choix car lorsque vous lisez les commentaires sur internet, il n'y en a pas une qui n'a pas de mauvais commentaires et à la fin je ne voulais plus déménager. [Nom retiré par Sirelo], d'Intraglobe, a été présent pour répondre à mes questions et assez patient. Nous avions décidé d'emballer nos choses nous-mêmes car je suis assez pointilleuse et mes nombreux déménagements m'ont appris comment faire pour éviter toute casse. IntraGlobe sous-traite avec IMS pour toute la logistique et le transport... Nous avons eu affaire à [Nom retiré par Sirelo] qui s'est chargé de tout le reste après l'acceptation de la soumission et je vous le recommande. Je lui ai partagé mes craintes concernant mon déménagement et il m'a assuré que tout se passerait bien et j'en doutais. Cependant, l'équipe de déménagement a été rapide pour récupérer toutes nos boites (ils n'avaient pratiquement rien d'autres à faire) et dans un délai de 7 semaines nous avons été livrés à Hambourg et nos boites sont arrivées impeccables.
Je recommande surtout [Nom retiré par Sirelo] qui a vraiment fait un super suivi par téléphone et email pour nous tenir au courant. La compagnie qui a reçu nos boites à Rotterdam a aussi été parfaite et [Nom retiré par Sirelo] nous faisait une mise à jour à chaque fois qu'il y avait du nouveau concernant le container.

Merci
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Moved from Montreal (Canada) to Hamburg (Duitsland)
Response of
Un grand merci Catherine pour votre sympathique commentaire, nous sommes ravi d'apprendre que nos services ont été à la hauteur de vos attentes.
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 on Sirelo
Amazing communication, very easy and hassle-free process.
Great packing / moving team, really cared about protecting our belongings
pro
Communication
Moved from Montréal (Canada) to Willemstad (Curaçao)
Response of
thank you very much Joël!
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 on Sirelo
From the initial contact with [Name removed by Sirelo] to the final contact with [Name removed by Sirelo], everything was done with extreme professionalism. My belongings in France were packed with care and proficiency. Once they arrived in Canada and passed customs, they were unpacked with the same efficient attention. Everyone I was in contact with was polite, courteous and friendly. Questions were answered in a timely manner and I am very happy with the service provided. I wouldn’t hesitate to use IMS/IntraGlobe again should the need arise.
Moved from Caen (Frankrijk) to Belleville (Canada)
Response of
Thank you very much, our team aims to provide impeccable service at all levels, including packing, customer service and logistics. We would be delighted to serve you again!

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Review Sources

Sirelo
8.2
27
Google
Google
7.2
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