À propos
Intraglobe offre des services de déménagement international à une clientèle résidentielle et d'affaires. Les services de déménagement international d'Intraglobe sont assurés par voie terrestre, maritime ou aérienne, et ce, par conteneur exclusif ou en regroupement. L'entreprise offre également des services d'emballage et d'entreposage des biens.
Intraglobe offers international moving services to residential and business customers. Intraglobe's international moving services are ensured by land, sea, or air, in either exclusive or group container shipment. The company also provides packaging and storage of belongings.Lire la suite
Sirelo demande...
Quel est votre police d'assurance? Comment gérez-vous les éventuels dommages?
Quel est le meilleur conseil que vous donneriez aux clients?
Avis
57Because I have relocated internationally multiple times, I understand that unexpected issues can happen. My disappointment is not that problems occurred—it is how they were handled.
Throughout the claims process, I repeatedly requested documents relating to my own shipment, including inventories, handling records, and supporting documentation. Despite numerous follow-ups and escalations to senior management, these requests were consistently ignored or left unanswered.
What I found most frustrating was not receiving a decision I disagreed with—it was the complete lack of transparency. When a customer asks to review the documentation concerning their own belongings, the expectation is a professional, accountable, and transparent response. Instead, I was met with template replies, prolonged silence, and no meaningful engagement.
For a company entrusted with moving people's homes and personal belongings across continents, transparency and customer service should not end once a claim is opened.
Based on my experience, I cannot recommend this company. If you choose to use their services, make sure you keep copies of every inventory, every document, every email, and every photograph from the very beginning, because obtaining information afterwards may prove far more difficult than it should be.Lire la suite
Je recommande surtout [Nom retiré par Sirelo] qui a vraiment fait un super suivi par téléphone et email pour nous tenir au courant. La compagnie qui a reçu nos boites à Rotterdam a aussi été parfaite et [Nom retiré par Sirelo] nous faisait une mise à jour à chaque fois qu'il y avait du nouveau concernant le container.
MerciLire la suite