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Services
International removals
Associations
BAR
LACMA
AMSA
CAM
About
Mission:
World Wide relocation services at affordable prices with an emphasis on quality.
Difference:
2 hour response time, availability Monday to Sunday 9am-9pm (AST), single point of contact.
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What is your insurance policy? How do you deal with damaged items?
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Reviews
Steve Cronin
April 5, 2024
on Google
Third time using Premier to pack and move our house. Friendly and professional through and through. Bonus: the job was done faster than planned and came in under the quote. I would highly recommend!
Ewan Brocklehurst
October 12, 2023
on Google
Although the packing, transport and delivery was good, when the delivery crew left at 2:30 with a two thirds full truck vowing to return at 9:30 the following morning. I felt that the entire delivery could have been finished the previous day as demonstrated by the three hours it took to unload the following morning. Was it their intention to maximize their estimate. Fortunately the company did charge only for the actual time and not the estimate, however, the workers should be advised to work the entire contracted time, I.E. until 5:30. In the end, we were satisfied with the work.
Pam
May 29, 2023
on Google
We have moved quite a few times and this is the worst company we’ve ever had to deal with administration wise. The crew was 3 1/2 hours late bc they had a random vehicle inspection in which they failed. The driver admitted he didn’t do his pre-inspection. The crew were exceptional moving the contents of the house, however, the CEO down to the dispatcher were terrible to deal with. The CEO sent a text saying he would call us. It’s been 2 weeks and we still haven’t heard from him. The Operations Manager was also supposed to contact us and we’re still waiting. We will never use this company again and we would discourage everyone to go elsewhere.
pete campbell
May 14, 2023
on Google
Moved my mom from Peterborough Ont to Cole Harbour NS.
Neil West was a great quarterback throughout including the long distance estimate by video/phone (that was brilliant).
The packing staff Neil arranged were on time and very efficient while packing, everything very well. Great conversations too.
The moving truck crew headed by Tamara & Rob (Atlas Canada) were absolutely awesome, helpful and had a great sense of humor! They also delivered so fast that I'm pretty sure that truck only has two speeds - stop and zoom, they almost beat us back to Cole Harbour... so they drive fast or Air Canada is a little slow, I'm guessing it's a little of A and little of B LoL.
😁 Thank you all for a great move! 😁
Pete, Debi and Mom
Neil West was a great quarterback throughout including the long distance estimate by video/phone (that was brilliant).
The packing staff Neil arranged were on time and very efficient while packing, everything very well. Great conversations too.
The moving truck crew headed by Tamara & Rob (Atlas Canada) were absolutely awesome, helpful and had a great sense of humor! They also delivered so fast that I'm pretty sure that truck only has two speeds - stop and zoom, they almost beat us back to Cole Harbour... so they drive fast or Air Canada is a little slow, I'm guessing it's a little of A and little of B LoL.
😁 Thank you all for a great move! 😁
Pete, Debi and Mom
Estelle McCaughan
March 13, 2023
on Google
Based on my experience with premier van lines, here are some things I wish I had known before I booked them (single woman, 30’s, local move). This all might be industry standard stuff, but I still wish I had known before I chose this company:
•They start charging from the moment they leave their warehouse in Dartmouth. Depending on where you live/traffic that’s quite the charge before they even arrive at your door, when I booked they charged $229 per hour + tax, might be more now.
•Double check the number of movers quoted on the estimate will be the number of movers showing up on the day. I was quoted a price for 4 movers, but only 3 showed up for the first half of the move. Which meant the move took longer. And again, they charge by the hour.
•Ask to see paperwork literally the second the movers arrive. I didn’t see any paperwork throughout my move, which resulted in hundreds of dollars of charges for incorrect timings, and boxes and materials that weren’t used but were listed on my invoice. It took months to have these charges even partly corrected.
•Ask for your invoice ASAP. I didn’t see an invoice until I noticed my credit card had been charged and had to ask the office staff send it to me. This was at least a month after the move, when we were right in the middle of disputing several issues. It was very frustrating to be charged when I had no idea what the total was, or the breakdown of the charge.
•My movers only used furniture wrap on maybe 2% of my furniture, even though the company promises to wrap all wooden and leather items, so several wooden items got scratched. Ask them to wrap everything you care about.
•If you’re having furniture disassembled/reassembled watch the movers do this on both ends. I only had 2 beds that required this service and both were ridiculously poorly reassembled. Part of a bed frame was literally left on the floor and the mattress put on top of it because they lost the screws needed to secure things in place and never mentioned it. Other screws were simply placed in place, and not screwed in. They also used my own tools, they did not have their own.
•Essentially watch the movers do literally everything and make sure it’s documented, because if you have to start emailing the office it took me anywhere between 3-15 business days to receive any kind of response to each email. And it is very difficult to get them to acknowledge your issues, if you mention 5 things, they will maybe respond to 2. I had to get my credit card company involved to get any kind of actual resolution and am currently waiting for a response to an email sent in December 2022.
•If anything goes wrong (scratched furniture, missing items, furniture not reassembled properly) you will have to pay a $100 deductible before they will do anything at all. This is for them to ‘process the insurance claim’, except they send a repair man to see if things can be repaired before they file an insurance claim. But they won’t send their repair guy until you pay the $100. So you have to pay $100 for their repair guy to come and fix things their movers broke, even if they never file an insurance claim.
•I made assumptions about this company based on other reviews here, and when things went wrong, I assumed my issues would be dealt with efficiently and effectively because of this company’s reputation. My experience with this company did not match up with the other reviews, nor the prices this company charges.Read more
•They start charging from the moment they leave their warehouse in Dartmouth. Depending on where you live/traffic that’s quite the charge before they even arrive at your door, when I booked they charged $229 per hour + tax, might be more now.
•Double check the number of movers quoted on the estimate will be the number of movers showing up on the day. I was quoted a price for 4 movers, but only 3 showed up for the first half of the move. Which meant the move took longer. And again, they charge by the hour.
•Ask to see paperwork literally the second the movers arrive. I didn’t see any paperwork throughout my move, which resulted in hundreds of dollars of charges for incorrect timings, and boxes and materials that weren’t used but were listed on my invoice. It took months to have these charges even partly corrected.
•Ask for your invoice ASAP. I didn’t see an invoice until I noticed my credit card had been charged and had to ask the office staff send it to me. This was at least a month after the move, when we were right in the middle of disputing several issues. It was very frustrating to be charged when I had no idea what the total was, or the breakdown of the charge.
•My movers only used furniture wrap on maybe 2% of my furniture, even though the company promises to wrap all wooden and leather items, so several wooden items got scratched. Ask them to wrap everything you care about.
•If you’re having furniture disassembled/reassembled watch the movers do this on both ends. I only had 2 beds that required this service and both were ridiculously poorly reassembled. Part of a bed frame was literally left on the floor and the mattress put on top of it because they lost the screws needed to secure things in place and never mentioned it. Other screws were simply placed in place, and not screwed in. They also used my own tools, they did not have their own.
•Essentially watch the movers do literally everything and make sure it’s documented, because if you have to start emailing the office it took me anywhere between 3-15 business days to receive any kind of response to each email. And it is very difficult to get them to acknowledge your issues, if you mention 5 things, they will maybe respond to 2. I had to get my credit card company involved to get any kind of actual resolution and am currently waiting for a response to an email sent in December 2022.
•If anything goes wrong (scratched furniture, missing items, furniture not reassembled properly) you will have to pay a $100 deductible before they will do anything at all. This is for them to ‘process the insurance claim’, except they send a repair man to see if things can be repaired before they file an insurance claim. But they won’t send their repair guy until you pay the $100. So you have to pay $100 for their repair guy to come and fix things their movers broke, even if they never file an insurance claim.
•I made assumptions about this company based on other reviews here, and when things went wrong, I assumed my issues would be dealt with efficiently and effectively because of this company’s reputation. My experience with this company did not match up with the other reviews, nor the prices this company charges.Read more
Stephanie MacLaren
April 21, 2022
on Google
I can highly recommend Premiere vans for your moving needs. They were professional and very pleasant to deal with from the start. Everything was straight forward and the move was scheduled and executed smoothly and without a hitch. The movers themselves were polite and helpful. They asked for my input as they went along which was very impressive. All of my belongings were wrapped with care and not a thing was damaged. If you are looking for professional help with moving then look no further! 10/10 Service!
