Viamar Scilla Transport International

Unprofessional and irresponsible service. 2out of 3 cars in the shared container are damaged and Viamar is not taking the responsibility. Car delayed another 4 weeks from ETA and Viamar asked for more money on the way. I refused to pay extra but they won’t deliver the car. So unbelievable. Do not ship with this unprofessional company

Ontime. Packing fairly good not perfect, slight damage to premises more care needed.
Helpful when questioned

I had a great experience using this company.I shipped 2 pallets/half a cargo container of personal effects from Toronto to Tokyo and everything went smooth as silk. [Name removed by Sirelo] (I believe his name is) was helpful and so his brother as was the secretary too.

Prices were very good,thats why I chose them at first but after getting fast e-mail replies compared to other companies I decided these were the guys Id use.They even were willing to accomodate some custom requests I had.5 star experience all the way

Bad in every way:
- They don't come to establish the estimate and undersize the volume based on a few photos (in order to overcharge the additional volume). As a result, we were obliged to pay DOUBLE of what was agreed when the contract was signed.
- Managers are either stupid, incompetent or dishonest (or all three).
- The move took 4 months instead of the 6 weeks announced.
- The 'advice' of the managers has turned out to be totally false: they don't know what they are talking about.
- Once you have signed the contract, you no longer have any rights (except the right to pay), no matter if their service has nothing to do with what was advertised.

I have requested quotes from 3 companies, after thorough research online. [name removed by Sirelo] at Viamar was not only the first one to respond, but also the clearest and most precise estimate I received. No hidden 'small print' but full disclosure. He asked me to read what is or is not included in price, so that we would be on the same page. All and any of my questions and worries along the way, over a 3-month period, were answered almost immediately and to my full re-assurance. Payment was made easy and no surprises. Same price as quoted. Viamar's chosen Sister Company in Bremerhafen, Germany, where the personal goods arrived and therefore had to go through Customs, before being transported curbside to Switzerland, were very friendly, professional and swift. Again: no extra or hidden fees, all as quoted originally. Customs had to be paid separately, but that fact had been brought to my attention before I signed the contract. He even gave me a potential cost which turned out to be very close to his estimation.
So from pickup in Hamilton, Ontario, Canada to delivery in Rothenburg, Lucerne, Switzerland I had only the greatest of experience with this Shipping/ Relocating Company.
I highly recommend Viamar Scilla Transport as well as [name removed by Sirelo] and his team.Lire la suite