Viamar Scilla Transport International

Contacted Viamar for our move from Ontario to Scotland.
Was quoted for 200 cubic feet of household goods (on a 7’x4’x7’ pallet)
I marked the area in the garage and packed exactly in those measurements, because I didn’t want to have to pay more for going over our allotted amount.
I was told the crate would leave mid July, and they would pick up the beginning of July.
Pick up scheduled for July 4th.
The movers were quick and professional and had everything loaded quickly.
After that zero communication from viamar until August 10th saying that the ship had departed August 2 (so not mid July), with an extra charge for extra cubic footage. (which you can’t argue with when you weren’t the one packing it, and didn’t receive any photos showing the overage… fine)
It got held up in Rotterdam in customs, and then again in England. (not their fault at all ~ I understand that they have no control over customs and inspections)
Communication was horrible during the entire thing. We ended up reaching out to them for updates because they were not keeping us up to date while things were being delayed for weeks in customs.
Finally get a delivery date ~ October 2. (this was 3 months after the boxes left our house.)
Truck arrives and the boxes are tossed all over the back of the truck. They had used one rope to tie down the boxes, and the rope broke, so everything was all over the place.
Every single box was damaged, ripped or crushed. My husband’s toolbox was broken, as well as 7 picture frames, 2 sculptures, and 2 kitchen storage containers, a clock, and some plastic storage containers. (and one of the boxes had been eaten through by a mouse or rat, and they ate through my husband’s pants that were in the box…)
I thought, its ok ~ Afterall we paid for the $20,000 insurance coverage….
Nope ~ that only covers total loss of all of your belongings.
They also lost 1 of our boxes (presumably the one that “didn’t fit” on our pallet) ~ reached out multiple times via email ~ and I was told that they would look for the box at their Toronto warehouse.Lire la suite

I recently used Viamar Scilla Transport International INC to ship my car from Canada to Germany, and I am extremely pleased with their professionalism and service. From the initial inquiry to the delivery of my vehicle, the entire process was smooth and efficient. The team at Viamar Scilla demonstrated a high level of professionalism throughout the entire shipping process. They were prompt in responding to my queries, provided detailed information, and kept me updated at every step. The transparency in their communication helped ease my concerns about shipping my car internationally.

Viamar Scilla took great care in handling my vehicle. They provided detailed documentation and photographs of the car before and after loading, ensuring that I was informed about its condition at all times. The car arrived in Germany in the exact condition it was shipped, which speaks volumes about their meticulous handling and attention to detail. The shipment was delivered on schedule, with no delays, and the customer service team was exceptional, promptly addressing any concerns and guiding me through the documentation required for customs. Overall, their commitment to professionalism and efficient processes made shipping my car a stress-free experience. I highly recommend Viamar Scilla Transport International INC for anyone looking to ship their vehicle internationally.'Lire la suite

Unprofessional and irresponsible service. 2out of 3 cars in the shared container are damaged and Viamar is not taking the responsibility. Car delayed another 4 weeks from ETA and Viamar asked for more money on the way. I refused to pay extra but they won’t deliver the car. So unbelievable. Do not ship with this unprofessional company

Ontime. Packing fairly good not perfect, slight damage to premises more care needed.
Helpful when questioned

I had a great experience using this company.I shipped 2 pallets/half a cargo container of personal effects from Toronto to Tokyo and everything went smooth as silk. [Name removed by Sirelo] (I believe his name is) was helpful and so his brother as was the secretary too.

Prices were very good,thats why I chose them at first but after getting fast e-mail replies compared to other companies I decided these were the guys Id use.They even were willing to accomodate some custom requests I had.5 star experience all the way

Bad in every way:
- They don't come to establish the estimate and undersize the volume based on a few photos (in order to overcharge the additional volume). As a result, we were obliged to pay DOUBLE of what was agreed when the contract was signed.
- Managers are either stupid, incompetent or dishonest (or all three).
- The move took 4 months instead of the 6 weeks announced.
- The 'advice' of the managers has turned out to be totally false: they don't know what they are talking about.
- Once you have signed the contract, you no longer have any rights (except the right to pay), no matter if their service has nothing to do with what was advertised.