Orbit International Moving Logistics

8.6
basé sur 393
avis Sirelo et Google
i
Ce que disent les clients
pro
Efficace (3)
pro
Professionnel (3)
pro
Prix (3)
con
Prix (3)
Services
Déménagement international
Déménagement national
Transport de véhicule et voiture
Associations
FIDI
IAM
IMA

À propos

Orbit provide free, no-obligation estimates, listen to your concerns, and find the best solutions suited to meeting your international relocation needs. Whether you’re international shipping from Canada your family, your business or just need ocean or air freight, Orbit is a shipper which can arrange worldwide shipping for you to anywhere in the world as we are the best international shipping company in Canada.Lire la suite

Sirelo demande...

Qu'est-ce qui distingue votre entreprise?

Orbit provide free, no-obligation estimates. We listen to your concerns, and find the solutions best suited to meeting your relocation needs. As one of North America’s top Asset Based international moving companies, we have established an extensive worldwide network of agents who share our passion for customer satisfaction. Orbit Owns and Operates their own Canada customs Bonded Warehouse Terminal.

Quel est votre police d'assurance? Comment gérez-vous les éventuels dommages?

We offer 1. Basic coverage at the required $0.60 per lbs at no cost. 2. Extensive Insurance based on the value of goods, at an additional cost.

Quel est le meilleur conseil que vous donneriez aux clients?

Research the company you are considering using by: 1. Call the company. Check if you get an answer during business hours. 2. Examine the company’s quality and response time of communication. 3. Check if they have a physical warehouse and proper trucks. You may also want to search online photos to see them in action. 4. Examine their track record and reputation in the industry and read clients testimonials.
Avez-vous déménagé avec ce déménageur?
Nous serions ravis de connaître votre expérience.

Avis

393
8.6
basé sur 393
avis Sirelo et Google
Comment est calculé le score des avis ?
67% des utilisateurs recommandent ce déménageur
 on Sirelo
Very professional, easy to work with.
Highly recommend.
My items were well packed and arrived in a timely manner
pro
Professional
Déménagé de Toronto (Canada) à Jerusalem (Israel)
Réponse de
Thank you for the great review. We're so glad everything went smoothly and that your items arrived on time and well packed. It was a pleasure supporting your move. We truly appreciate the recommendation.
 on Sirelo
Very good experience. [Names removed by Sirelo] were extremely helpful throughout the entire process and the rest of the team was also very helpful. Delivery was quick and everything was in tact and accounted for. They were able to accommodate me and get a solo container for the price of a shared container. 10/10 service and experience. Thanks
pro
Friendly
Déménagé de Toronto (Canada) à Jerusalem (Israel)
Réponse de
Thank you so much for the kind words. We're thrilled to hear the process went smoothly and that our team was able to meet your needs. It means a lot to know the delivery was on time and everything arrived safely. We appreciate you taking the time to share your experience.
 on Sirelo
Horrible experience (international moving from Canada to France) !!!

I had a deeply disappointing experience with Orbit for my international move from Canada to France. While the initial process seemed smooth, the additional charges and lack of transparency left much to be desired.

- Unjustified Additional Fees: Despite no prior warning or contractual basis, I was charged extra for logistical issues that were entirely out of my control, such as temporary container movements. These were presented as 'unavoidable,' yet no proactive communication or alternatives were offered.

- Refusal to Refund Unused Services: I was billed $285 for a parking permit at the delivery destination that was not required or used. When I requested a refund, the company instead claimed the amount was redirected to 'warehouse handling fees'—an explanation that does not hold up, given the expedited delivery (0.5 day instead of 2 days).

- Lack of Accountability: My repeated attempts to seek clarity and fair treatment were met with vague justifications and deflections. It seems the company prefers to profit from unclear charges rather than foster trust and transparency with its clients.

Moving internationally is already stressful, and Orbit's handling of this situation added unnecessary frustration. I would not recommend this company to anyone looking for professionalism and accountability in their relocation process.
Lire la suite
pro
nothing
con
Unprofessional
Déménagé de Oakville (Canada) à Rambouillet (France)
 on Sirelo
First off, final price was thousands of dollars higher than quoted, even after an inventory list was submitted.
Then they told me I didn't need the documents which allowed no duties or customs on my property which I did need. Then a compressor was stolen from my items, which replacement value was almost exactly my deductible. Then I had yo harass the mexician company for the whereabouts and delivery dates with no help from orbit. (Very basic form letter and contact info so I would have to do the leg work of organizing delivery).
con
Communication
Déménagé de Toronto (Canada) à Puerto Vallarta (Mexico)
 on Sirelo
[Name removed by Sirelo], who managed our move, was wonderful. We made a point of going to the office because I like to actually meet the people I am working with. The office had a good vibe. I immediately felt that I was not being hustled but was instead in safe and competent hands. Moving is a stressful affair and there are always unforeseen complications. We were moving from Canada to France.
However, when they arose, [Name removed by Sirelo] was excellent in providing an understanding attitude (some of the issues were my own fault) and in providing viable solutions.
Déménagé de York (Canada) à St. Lizier (France)
Réponse de
Thank you so much for taking the time to share your experience with us. We are thrilled to hear about your positive encounter with your move coordinator at Orbit. It warms our hearts to know that you found the office atmosphere welcoming and reassuring during this significant transition.
We understand that moving can indeed be a stressful process, especially when it involves international relocation like yours, from Canada to France. It's great to hear that your move coordinator handled unforeseen complications with such professionalism and understanding. We take pride in providing competent assistance and viable solutions, even when faced with unexpected challenges.
Your kind words regarding the understanding attitude of your move coordinator and their ability to navigate through issues, regardless of their origin, reaffirm our commitment to ensuring a smooth and comfortable moving experience for all our clients.
We're delighted that you felt the authenticity in our approach and re cognized that we genuinely care about your satisfaction and well-being throughout this journey. Thank you for putting your trust in Orbit, and we hope your new chapter in France is filled with joy and excitement.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help.
Lire la suite
 on Sirelo
All of our boxes and bins arrived opened and unsealed. This was done by Customs, but prior to this Orbit assured us they would ensure the boxes and bins would be re-sealed.
pro
Earlier parts of the process went smoothly.
con
They failed to provide the contracted service in full
con
Expensive.
Déménagé de Oakville (Canada) à Sosúa (Dominican Republic)

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