Horrible experience (international moving from Canada to France) !!!
I had a deeply disappointing experience with Orbit for my international move from Canada to France. While the initial process seemed smooth, the additional charges and lack of transparency left much to be desired.
- Unjustified Additional Fees: Despite no prior warning or contractual basis, I was charged extra for logistical issues that were entirely out of my control, such as temporary container movements. These were presented as 'unavoidable,' yet no proactive communication or alternatives were offered.
- Refusal to Refund Unused Services: I was billed $285 for a parking permit at the delivery destination that was not required or used. When I requested a refund, the company instead claimed the amount was redirected to 'warehouse handling fees'—an explanation that does not hold up, given the expedited delivery (0.5 day instead of 2 days).
- Lack of Accountability: My repeated attempts to seek clarity and
fair treatment were met with vague justifications and deflections. It seems the company prefers to profit from unclear charges rather than foster trust and transparency with its clients.
Moving internationally is already stressful, and Orbit's handling of this situation added unnecessary frustration. I would not recommend this company to anyone looking for professionalism and accountability in their relocation process.Lire la suite 
We understand that moving can indeed be a stressful process, especially when it involves international relocation like yours, from Canada to France. It's great to hear that your move coordinator handled unforeseen complications with such professionalism and understanding. We take pride in providing competent assistance and viable solutions, even when faced with unexpected challenges.
Your kind words regarding the understanding attitude of your move coordinator and their ability to navigate through issues, regardless of their origin, reaffirm our commitment to ensuring a smooth and comfortable moving experience for all our clients.
We're delighted that you felt the authenticity in our approach and re cognized that we genuinely care about your satisfaction and well-being throughout this journey. Thank you for putting your trust in Orbit, and we hope your new chapter in France is filled with joy and excitement.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help.Lire la suite