À propos
They have been in the moving business for a long time. Founded in 1996 and headquartered in beautiful Vancouver British Columbia where they have strong community roots. Trans Canada Movers are a privately owned family operated business that has been providing an affordable stress-free long distance and speciality moving services all over Canada and the United States.
Sirelo demande...
Quel est votre police d'assurance? Comment gérez-vous les éventuels dommages?
Quel est le meilleur conseil que vous donneriez aux clients?
Avis
186They arrived without the list and then when a stranger came in pretending to be incharge, (They were given the name of the Only person to be there.) Started to tell them what stayed etc. They became upset. Only after the person left did my person who let them in contacted me, o tell me what when on. I asked to speak to the mover incharge. His name was [name removed by Sirelo]. I went through everything that happened and then had him go through each room as I instructed him on what to take and what not to take.
When the goods arrived the Bill was $2,800 US more than originally quoted on and many of the items were missing from both the list given and from our telephone conversation. Instead we received a lot of garbage that was to be thrown out and Half a Vacuum cleaner and other items that were going to the Salvation Army. But they insist that we still have to pay for the entire shipment. They also refuse to re-emburse us for those items left behind.Lire la suite
I moved from Vancouver to Quebec. Initial time estimate was 2-3 weeks. Two weeks passed by without a word from them, I called and they informed me I would receive a call within a few days to get the new delivery estimate. After an entire week, I called again and was given the same exact response. I proceeded to call again everyday for 4 days only to be told that the van was in Toronto (for over a week?).
The calls were all over the place. Nobody was taking responsibility, nobody was giving me any concrete details about my items. Dispatch was extremely rude and provided no help whatsoever. Half the time I was thinking my items were actually stolen.
Eventually I stopped calling and informed them that I would need a 48 hour notice to comply with the building's code. Meanwhile I had to book a room and pay extra $500 for the 2 extra weeks they took. After yet another week I called (I initiated the call) and was told the van would be there in less than 48 hours. The day of, the delivery was delayed yet 2 more days.
Upon delivery I was not given instructions, but was almost penalized for not reserving a delivery spot right in front of the building. They claimed that a 10 second walk was 'long delivery' and demanded extra payment. They double parked and I had to help them move the items so that they wouldn't get fined.
After unboxing my items, I discovered that my 65' TV's screen was broken. For the record, the TV cost me $1500 without tax, will cost $900 to fix, and was one of the main reasons I opted to move my items. I should mention that I gave specific instructions on multiple occasions that this item was very important. After submitting the claim, I was told that they can only pay out $250.
So ultimately this move cost me double what it should have.Lire la suite