Brytor

I hired Brytor for my move from Redmond, Washington to Toronto, and the experience was frustrating from start to finish. Delivery took almost three months longer than expected, and one of my most valuable items, a PlayStation 5, went missing during transit. When the shipment finally arrived, the box that had contained the PS5 was already open. Brytor’s own claims department confirmed in writing that the box was received already open when it reached their facility, which is very concerning and makes the situation feel highly suspicious.

Before the move, I discussed purchasing the All Risk protection plan with Brytor staff and completed the valued inventory list they requested. Despite that, they later claimed that my insurance was not activated because a different form had not been submitted. At no point did anyone tell me that my coverage would not be valid or that further steps were required.

Communication throughout the move was inconsistent and often confusing. I received conflicting information about where my belongings were and had to keep following up to get any updates. When the items finally arrived, some boxes appeared mishandled, and the missing PS5 issue was never properly resolved. Instead of taking responsibility, Brytor referred me to a subcontractor, which made things even more difficult.

The entire experience has been stressful and disappointing. Based on what happened, especially the fact that one of my boxes was reportedly received open at their facility, I completely lost confidence in how my shipment was handled. I now have to take Brytor to small claims court to seek reimbursement for the missing item.

Based on my experience, I strongly recommend not choosing Brytor International Moving for your move.Read more

Perfect, in time, good delay, very good price, very carefully with my two cars, very helpfull, second time sending with them

I used Brytor for an international move and was very impressed with the service. The packing team was punctual, careful, and followed instructions well. At delivery, everything arrived right to my door, and I was especially surprised with how smoothly the customs process was handled. They clearly chose a great team.. customer service was responsive, and the movers were attentive and professional. Overall, an excellent experience and cheaper than other quotes I received

Pickup and delivery were right on schedule, everything arrived in perfect condition. Highly recommended!

Extremely Negative Experience – Avoid at All Costs

My experience with IMS was disastrous from beginning to end. Not only did they overcharge me for the work completed, but several items were damaged during the move, including a cooking stove that was less than two years old, and which was rendered completely unusable.

Even worse, the company refuses to compensate me fairly, despite the clear evidence I provided. They consistently ignore my emails and phone calls, showing a complete lack of professionalism and respect for their clients.

To top it all off, they attempted to pressure me into signing a waiver of my rights in exchange for a laughable $150 settlement, on the condition that I remain silent about my experience with them. This is unacceptable and deeply disrespectful to consumers.

I strongly advise anyone looking for a stress-free move to avoid this company. Choose a moving company you can actually trust – IMS is clearly not one of them.

Do not use Brytor
Do not use Brytor. We’ve had an abysmal experience with them moving from Vancouver Island to Durban. The promised delivery date has been delayed by 6 weeks, the communication and service has been atrocious. Avoid at all costs.