What makes your company stand out?
This moving company has not yet answered this question.
Services
International removals
About
Since it's founding in 1971, D.G. MacDonald has earned a reputation in the Ottawa-Gatineau region for superior service and quality in all aspects of commercial and residential moving and storage. They have been awarded the United Van Lines Quality of Assurance Award four times in the last five years.
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
This moving company has not yet answered this question.
What is the best advice you would give to customers?
This moving company has not yet answered this question.
Have you moved with this company?
We'd love to hear about your experience.
Reviews
31
Sirelo and Google reviews
50% of the users recommend this moving company
J.W.
November 4, 2022
on Sirelo
WOULD NOT RECOMMEND. I have done 5 international moves and 2 domestic moves with different moving companies, and this was by far the worst.
1. The company is difficult to communicate with, particularly the operations team. Miscommunication which could have easily been avoided left my family homeless for 5 days as we did not have our furniture at the intended dates of move in.
2. The movers were hired to do a full service move but instead installed our furniture with the handles on backwards on multiple of our drawers and then left us at lunchtime to have us unpack everything ourselves. They told us to put the boxes on a covered terrace and that we could call the company to come back and pick them up.
3. When we called the company they refused to come pick up the boxes stating that we didn't follow instructions and left them outside when we left them exactly where the company told us to in a covered space.
4. The additional charges for another company to pickup the 215 boxes is more than $200.
5. The operations and client service contact [Name removed by Sirelo] is unprofessional. Regardless of what the company states on their website it is clear that they are not directed towards client service. They have no empathy for the fact that moves are very stressful in general and they take no accountability for their shortcomings in terms of client service.
This company is a huge source of stress, not worth the costs and would not recommend to anyone.
Do not hire this company.Read more
1. The company is difficult to communicate with, particularly the operations team. Miscommunication which could have easily been avoided left my family homeless for 5 days as we did not have our furniture at the intended dates of move in.
2. The movers were hired to do a full service move but instead installed our furniture with the handles on backwards on multiple of our drawers and then left us at lunchtime to have us unpack everything ourselves. They told us to put the boxes on a covered terrace and that we could call the company to come back and pick them up.
3. When we called the company they refused to come pick up the boxes stating that we didn't follow instructions and left them outside when we left them exactly where the company told us to in a covered space.
4. The additional charges for another company to pickup the 215 boxes is more than $200.
5. The operations and client service contact [Name removed by Sirelo] is unprofessional. Regardless of what the company states on their website it is clear that they are not directed towards client service. They have no empathy for the fact that moves are very stressful in general and they take no accountability for their shortcomings in terms of client service.
This company is a huge source of stress, not worth the costs and would not recommend to anyone.
Do not hire this company.Read more
Communication
Moved from Paris (France) to Ottawa (Canada)
A.W.
May 6, 2018
on Sirelo
Professional, courteous. I’ve. Review is for first phase of pack, load and remove to store. Shipping to UK to follow
Site team performed above expecatations
Prompt and efficient
Moved from Deep River (Canada) to Bristol (United Kingdom)
