How is the review score calculated?
Review scores shown on Sirelo are more than just an average of the reviews submitted by our users. To give potential customers the most complete version of a moving company's reputation, we consider their review scores on other trustworthy review platforms.
Because of our thorough verification criteria, Sirelo reviews are considered verified. Google reviews, while trustworthy, are nonetheless unverified. Therefore, Sirelo reviews weigh much more heavily in the calculation.
Review sources
Yes the sales rep formulated an email to you and unfortunately did not hit send immediately to which she apologized, as did I, and your reply was “No Worries”. Obviously you felt comfortable enough to entrust us with your belongings.
You had made the choice to move your items in the most economical manner which takes the longest transit time. We all went above and beyond to accommodate all of your questions, concerns and comments.
Your shipment also increased in size. This ultimately increased your cost which caused you share your dissatisfaction with the staff.
We are so very grateful that your shipment is now in transit and you will be reunited with your possessions shortly.
Thank you for your feedback as it always allows us to discuss our continual high standards and how we manage reviews such as yours.
With Kind Regar ds Always,
KirstenRead more