TR Tippet-Richardson

Very helpful, knowledgeable, fast response to queries, really pleasant and efficient. Highly recommend

AVOID USING THIS COMPANY. I moved contents of a 1 bedroom apartment and 3 vintage motorcycles (early 1970's) from Vancouver, Canada to London, UK. They were collected 22 July 2022 - received in the UK on 4 November 2022. When [Name removed by Sirelo] came to survey the contents, to provide a more accurate quote, I asked if they were able to provide a complete inventory of the contents (required by UK Customs to complete a Transfer of Residence application (TOR1)). He said his staff would do this, they did not. Leaving me to have to create the list from memory. When I questioned them about this, he said they had done many moves to the UK and that this was acceptable. (ie. Kitchenware, shoes, tools). Their handwriting was illegible on most of the boxes/inventory.

The original quote Based on 425 cubic feet / 2975 lbs. net personal effects + 3 motorbikes (2 x BMW R75/5 + 1 x Honda ST90) via shared groupage container would cost CAD $ 11,840.00. Not the lowest quote I received. It ended up costing CAD $ 12,895 (including Marine insurance for CAD $1675 with a $1000 deductible). I was told the weight was only 2520 lbs. so the cost was reduced by CAD $620.

I was told, by them, that my motorcycles would have custom crates build to protect them during transport. They did not. They build 3 palettes instead and strapped the motorcycles to them (nothing covering them). One of the motorcycles arrived with the handle bars twisted and bent on one side, a result of over tightening of the straps, which I believe has caused the handle bars to be bent or they dropped the bike.

Many boxes were damaged/collapsing, a spare BMW motorcycle engine I was told would be crated with my Honda wasn't (had no protection). Panniers I put on one of the bikes to help protect it were removed and not included on the inventory, there were a few other items missing from the inventory as well.

I contacted them about compensation and they said they had already reduced my fee by $620 and to claim the damage on insurance (my deductible is $1000 more than a new set of handle bars and completely avoidable).Read more

The date set for the move date was not met. They dramatically missed the target date for unloading; so much so it was clear to me they told me what I wanted to hear rather than what was possible. They were supposed to ship my car with my household goods and did not. I still don't have my car several weeks later. Packing people had an attitude and poor communication between packers and movers.

The agent Royson is professional and friendly

The men who came to my house were quick, efficient and respectful of my home.