Euro Transport

6.1
Out of 12 Sirelo reviews
58% of the users recommend this moving company
This moving company scores a 10 out of 1 reviews on other platforms.
pro
Price
3
pro
Communication
1
pro
Fast move
1
con
Communication
2
con
Unprofessional
2

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About Euro Transport

With more than 30 years of experience, let Euro Transport handle all your international moving needs in Canada. With their knowledgeable staff here in Canada, they can handle the requests of our Canadian clientele. With their hands-on approach and their experience you can obtain the lowest rates on the Canadian market.

Avec plus de 30 ans d’expérience, Euro Transport peut prendre en charge tous vos besoins en déménagements internationaux. Nos agents sur le terrain savent comment satisfaire les besoins de notre clientèle canadienne. De plus, nous sommes capable de vous offrir les meilleurs prix du marché grâce à une approche directe.

Branches

Calgary
47 Aero Drive NE, Unit 27, T2E 8Z9, Calgary
+1 888 623 0028
Edmonton
10060 Jasper Avenue, T5J 3R8, Edmonton
+1 888 623 0028
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Services

International removals
6.1
Out of 12 Sirelo reviews
58% of the users recommend this moving company
This moving company scores a 10 out of 1 reviews on other platforms.
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Review
Type of move
12 out of 12 reviews shown
I am VERY satisfied with the service of Euro Transport. Kind, helpful and hardworking people with great customer service.
Moved from Edmonton (Canada) to Brielle (The Netherlands)
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Response of
Hello, thank you for taking the time to leave us a review. We were more than happy to move you.

We thank you again for using our services.
The administrator was good and helpful but the guys who did the moving in Montreal wasn't polite and stupid. He said he didn't know he was supposed to come by noon, but he left a post-it as why he has come by noon!!!
pro
price
con
the mover behaviour
Moved from Montreal (Canada) to Ploemeur (France)
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Response of
Hello, we are delighted to hear that you had a pleasant move. Be assured that we are taking note of your comments in order to improve our services.

Thank you again!
If I could give this company less than a 1 start rating, I would.
They were by far the most competitve, price-wise, when we was looking for an international moving company, but that was how they lured us in...
Firstly we were asked to pay a deposit to secure the date - apparently that is not a legal requirement.
Secondly they told us, once we had accepted the quote, that it did not include shipment of our belongings from our home to their warehouse in Anjou. We were then asked to pay an additional $1500 CAD vial email - no bill was ever given to us and the quote was not amended.
On the day of pick up, we were asked to settle the outstanding amount in full, which we did.
We were given a shipping date out of Montreal to France as well as an estimated date of delivery of our belongings (8-12 weeks). The estimated delivery date came and went and no goods arrived so we contacted the company only to be told that there had been strikes at the port of Montreal and our boxes hadn't left. We were then asked to sign a piece of paper stating that there were two additional boxes with our shipment. We had packed and labeled each box ourselves and we had a detailed list of each box and content. We were told that our belongings would not be shipped unless we agreed to sign a form stating the amended number of boxes.
Once our shipment arrived in France, our. belongings were then held to ransom. Apparently, the initial quote did not allow for their 'pallet' measurements and we were asked to pay an additional $1700CAD because our shipment of 6 cubic metres suddenly became a total of 10 cubic metres. We were told that, if the amount was not paid by the time our stuff cleared customs, then it would be stored at the port, at our expense.
Once our belongings cleared customs and we had paid the 'ransom fee', we then had to wait an additional 3 weeks for our stuff to be delivered.
This is our second transatlantic move, the first time we used a FRENCH company and they were amazing and we paid exactly the amount on the quote, not a cent more.
With this company, you will be passed from pillar to post, your beloings will arrive broken (we had many items smashed, some of which are bespoke and irreplaceable and we were tremendously thorough with our packing). Overall our belongings took 22 weeks to get from our home in Canada to France. Oh and the two extra boxes? They were not part of our shipment, so we have no idea why we were asked to sign a piece of paper to amend the number of boxes.
Overall a very upsetting and distressing experience. Moving is stressful enough as it is and moving companies are supposed to help take away some of the stress.
pro
at least we got our belongings in the end
con
serious lack of communication
con
threats and ransom fees
Moved from Kingston (Canada) to La Rochelle (France)
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Response of
We are sorry that you had these difficulties during your move. Client satisfaction is our top priority. Please feel free to contact us to give us more details on this situation. We would be happy to make it up to you and help you in your next move!
Everything was fine until the boxes arrived in Cyprus. Firstly, they were severely battered, having been trans-shipped from container to container along the way. Then, before releasing them, Euro Transport demanded an extra C$750, claiming that the square footage of the boxes was more than claimed. This was impossible, the U-Haul removal boxes all had the square footage printed on them. Add up the total and you have an exact figure. Euro Transport refused to release the boxes until the extra money was paid. They had me 'over a barrel' and they knew it - pay up or don't get your stuff!! The staff I spoke to at their office were Russian, read into that what you will....... Think very carefully before using this company. Best advice, pay a little extra and use a reputable company, it will be cheaper in the long run.
con
Dishonest company
con
Boxes arrived damaged
Moved from Lethbridge (Canada) to Paphos (Cyprus)
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Response of
We are sorry that your experience did not go as planned. Please feel free to contact us to give us more details on this situation. We would be happy to make it up to you and help you in your next move! Best!
Si je pouvais mettre zéro, je le ferai...facture artificiellement gonflée, emails bourrés de fautes (et ça en dit long sur le peu de respect qu'on porte au client) pas de véritable interlocuteur au delà d'un premier accueil certes serviable, une facture gonflée de 40 % à la fin par rapport au devis sans possibilité de négocier avec un interlocuteur invisible, entreprise à fuir
pro
je n'en vois pas
pro
il faut chercher
con
plusieurs
con
trop cher
Moved from Montreal (Canada) to Paris (France)
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Response of
Nous sommes désolés de lire que votre expérience ne s'est pas déroulée comme prévu. Nous vous invitons à contacter notre équipe afin de nous donner plus de détails sur la situation. Au plaisir de vous aider dans un prochain déménagement!
The team looked after me well, everybody I encountered was friendly, helpful and competent, from the contacts I called at their office to the actual movers that picked up and packed my stuff. I had several questions along the way and they were always answered competently. Also, the partner company in Europe continued the job in the same professional manner.
pro
Customer service
pro
Fast move (5 weeks Canada to Germany)
con
Some parts of the process only became clear when they happened, e.g. I didn't know at first that another company was picking up the job in Europe.
Moved from Montreal (Canada) to Frankfurt (Germany)
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Response of
Thank you for your comment!
Apparemment il n'est même pas possible de mettre 0/10!
Service client exécrable avec un chargé de compte jamais disponible - volontairement - pour renseigner des clients faisan face aux problèmes de délais.
Nous renvoyant systématiquement au service logistique, qui lui même à eu une attitude inappropriée tout au long du transfert, n'ayant aucune carure pour gérer les imprévus rencontres, pourtant le quotidien de ce genre de métier. Désorganisation totale, perte des documents pour le passaga en douane, notamment...
con
Service client inexistant
con
Service logistique incompétent
Moved from Montreal (Canada) to Paris (France)
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Response of
Nous sommes désolés de lire que votre expérience ne s'est pas déroulée comme prévu! N'hésitez pas à contacter notre équipe afin de nous donner plus de détails sur la situation. Il nous fera plaisir de vous entendre afin de s'assurer que cela ne se reproduise pas!
Très pro aimable et sérieux dans le service
pro
Prix
pro
Service total
Moved from Ville De Québec (Canada) to Paris (France)
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Response of
Merci pour votre commentaire!
The move is not complete. Items are still in transit. However, the service to date has been excellent. I had to change the move date at the last minute due to unforeseen circumstances and they were very accommodating and understanding.
pro
Price
Moved from Vancouver (Canada) to Canberra (Australia)
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Response of
Thank you for sharing your experience! Making sure clients are satisfied is our top priority!
personnes très professionnelles, courtois
pro
bon service
Moved from Montréal (Canada) to Fort De France (Martinique)
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Response of
Merci infiniement pour votre commentaire!
Quick and Reliable Moving Service.
Moved from Saskatoon (Canada) to Kyoto (Japan)
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Response of
Thank you!
Lack of information for procedure.
Difficulty to have service with agent in charge of file.
Moved from Ripon (Canada) to Bara (Sweden)
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Response of
Hi! We are sorry to read that there was difficulty with communication. Feel free to contact us to give us more details on the situation. We would be happy to make it up to you!

Other reviews

Google
10
1 reviews

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